Support

AI Training & Support

Empower teams and keep systems optimised

What this phase delivers

The support phase keeps your automation performing as your business evolves. Performance monitoring, quarterly system reviews, technical support, and AI capability training ensure your operational leverage compounds over time.

This is an ongoing partnership, not just maintenance. We proactively identify optimisation opportunities, help you adapt workflows as requirements change, build your team's AI skills, and ensure your automation scales with your growth.

What we do

Building AI capability

We run intensive workshops covering AI capabilities, limitations, practical applications, and implementation risks. Content customised to your tools and use cases with hands-on exercises. You get trained team members who understand what AI can and cannot do in your specific context.

Performance monitoring and optimisation

Continuous monitoring of workflow efficiency, processing times, and resource utilisation. We tune configurations, eliminate bottlenecks, and ensure systems run at peak performance.

Quarterly system health checks

Regular reviews of automation performance, error rates, throughput, and system reliability. We identify issues before they become problems and recommend proactive improvements.

Incremental improvements and new features

Ongoing enhancements based on user feedback and changing requirements. Small improvements compound into significant capability gains over time.

Technical support and troubleshooting

Responsive support when issues arise. We investigate problems, implement fixes, and update documentation. Your team has expert backup when needed.

What you receive

AI Capability Training

Intensive workshops covering AI capabilities, limitations, and practical applications customised to your tools and use cases.

Performance Reports and Advisory

Regular reviews of automation performance, error rates, and throughput metrics with advisory sessions to discuss improvements and priorities.

Ongoing Improvements

Incremental enhancements, bug fixes, performance tuning, and new features based on evolving requirements and usage patterns.

Technical Support

Email and async support for troubleshooting, configuration questions, and technical guidance. Response within one business day.

Support tiers

Standard Support

Quarterly advisory and system monitoring for established automation requiring maintenance and incremental improvements.

  • Quarterly health checks and reporting
  • Quarterly advisory session
  • Email support (1-day response)
  • Minor updates and bug fixes

Premium Support

Enhanced support for complex automation requiring frequent optimisation, new features, and rapid response times.

  • Weekly health checks and reporting
  • Monthly advisory sessions
  • Priority support (4-hour response)
  • Feature development and enhancements

Discuss ongoing support

Book a call to discuss how ongoing support keeps your automation optimised as your business scales.

Book Discovery Call