Questions we hear most
Straight answers about how we work, what it costs, and what you get
How we work
How does the engagement start?
Every engagement starts with a free discovery call. If there is a fit, we begin with Diagnose, a 2-4 week assessment of your current workflows. You get a standalone deliverable with actionable findings. No commitment to further phases required.
Do we need to commit to all four phases?
No. Each phase is independently valuable and independently priced. Many clients start with Diagnose to validate the opportunity before committing to Define. You can pause or stop between any phase.
What does a typical timeline look like?
Diagnose: 2-4 weeks. Define: 2-3 weeks. Deliver: 4-8 weeks. A full engagement typically runs 12-15 weeks, significantly faster than traditional consulting (9-12 months) or internal builds (6+ months).
Investment and pricing
How is pricing structured?
Fixed-price per phase, based on complexity. You know the exact investment before committing. No day rates, no hourly billing, no surprise overruns. Complexity is scored during discovery so pricing reflects your actual situation.
What is the ROI?
We typically target 25-75% time reduction for AI-augmented processes. We work with you to evaluate workflows in terms of their potential impact and ability to drive an ROI. Success metrics are agreed before starting and measured after implementation.
Technical questions
What platforms and tools do you use?
We are platform-agnostic. We evaluate tools based on your needs, existing systems, and team capability. For AI automation, we use n8n with a range of custom integrations. We choose n8n because it can be stood up as a client-owned instance with enterprise security standards. The right platform choice depends on your situation.
Can you integrate with our existing systems?
Yes. Integration with your existing systems is a core part of what we do. We map your current technology stack during Diagnose and design integrations during Define.
What about data security?
Enterprise-grade security controls are built into every engagement. We never train models on client data, we provide governance checklists as standard, and we build audit trails into every AI-assisted workflow.
See our Security & Compliance page for detail →Working with us
What size of company do you work with?
We typically work with B2B service organisations. This is based on our deep experience of transforming and delivering knowledge work in a B2B environment. A common characteristic is operational bottlenecks limiting growth and a desire to implement AI meaningfully into the organisation, but not necessarily knowing the best place to start.
Do you only work with AI?
No. We start with process diagnosis. If the fix is a simpler workflow, better handoffs, or a non-AI automation, we will say so. AI is one tool among many. We optimise for business outcomes, not technology showcase.
What happens after the deliver phase?
You own everything: all code, all IP, all documentation. Your team is trained to maintain and evolve the system. If you want ongoing support, our Support phase offers quarterly support with ongoing workflow health checks, performance monitoring, and incremental improvements.
What industries do you specialise in?
We are able to apply our expertise to all types of organisation. The common thread is labour-intensive, document-heavy workflows under margin pressure, and a desire to implement AI meaningfully into how work gets done.
Didn't find your question?
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