Fix work, then scale with AI
We redesign knowledge work to remove bottlenecks, reduce repetitive work, and fix error-prone processes. Then we use automation and AI to free up humans to focus on work that adds real value.
AI helps great teams achieve more
Most organisations have capacity trapped in low-value work: manual processes, error-prone handoffs, information scattered across systems. Time for strategic work that earns fees or creates differentiation gets eroded because day-to-day demands constant attention.
AI and automation can reclaim this capacity, but only if the underlying operations are sound. Automating broken processes makes them faster, not better. Fix the workflow first, then apply technology to scale what works.
We help organisations redesign how work flows, build automation that frees people to focus on what matters, and transfer the skills your team needs to maintain and improve on their own.
Our AI consulting approach starts with diagnosis, not technology. We work with you to review your operations and pinpoint where you'll get the biggest return: better quality, less wasted effort, and your team focused where they add the most value.
If you have manual processes slowing your team down, we diagnose the root cause and redesign the workflow, so you get automation that actually works, the ability to maintain it, and your team empowered to create maximum value for your organisation.
Three problems we solve
Excessive manual work crowds out time for strategic work
Time spent chasing updates, switching systems, and doing manual data entry doesn't add value. Knowledge workers spend up to 60% of time on 'work about work' rather than skilled tasks[1]. Little capacity remains for strategic work that drives growth.
Automating broken workflows compounds problems
Automating inefficient processes makes them faster but not better[2]. Technology overlaid on broken workflows magnifies problems rather than solving them. Fix the workflow first, then scale what works.
Tool selection before diagnosis creates waste
Organisations waste 20% - 30% of software spending on unused licenses[3]. Selecting technology before understanding the operational problem leads to shelfware and disappointing results.
References
[1] Asana. (2025). Why Work About Work is Bad.Available here
[2] Gates, B.Source
[3] Flexera. 2024 State of ITAM Report.Full report
"The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency."
— Bill Gates
We fix the work first, then scale it with AI
1 · Diagnose
Identify what's important and what to improve
2 · Define
Design a solution to fit your needs
3 · Deliver
Deploy working automations that deliver value
4 · Support
Empower teams and keep systems optimised
How we deliver operational improvements by applying AI
Diagnose before designing
Understand the operational problem before selecting tools and designing workflows
Design for your reality
Solutions designed and built to fit your data, systems, and governance needs
Transfer systems, build capability
You own the IP and platforms. We support you to iterate independently
Ready to level up your operations?
Book a 30-minute discovery call.
We'll map one broken workflow and show you what's possible.